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Troubleshooting

A page is missing from the audit​

The most common reasons:

  • It is private or password-protected. These are excluded on purpose - search engines and social platforms can never see them. Make the page public, or remove its password, and it is picked up on the next scan.
  • It is a custom post type or WooCommerce product. The free plugin audits pages and posts; custom post types and products are added by the paid plans.
  • It is in the Excluded view. Re-include it from there or from the Posts / Pages screen.

A scan reports an error on some pages​

The plugin audits a page by requesting it on your own server. On some configurations behind aggressive Cloudflare bot protection this self-request can be challenged. The plugin retries and falls back to a direct local fetch; if that also fails it reports an actionable error for those items rather than silently skipping them. A temporary error (such as a timeout) is retried later in the same scan, which helps on shared hosting.

A scheduled scan ran later than the time I set (paid)​

On standard shared hosting, WordPress background tasks run on site visits, so a scan scheduled for 09:00 starts on the first visit after 09:00. On low-traffic sites this can be noticeably later. A server-side cron calling wp-cron.php removes the delay but is never required.

The email report didn't arrive (paid)​

Reports are sent with WordPress's standard mail function. On hosts without proper mail configuration, messages may be delayed, spam-foldered or dropped. An SMTP plugin is recommended for reliable delivery. Send failures are recorded in the plugin log (Settings > Logs).

The "Likely Fallback" image is wrong (paid)​

When a page has no Open Graph image, Enhanced scan predicts which image a platform might use. Social platforms choose fallback images by their own undocumented rules, so this is guidance, not a guarantee.

A search thumbnail looks different to what Google shows​

The Search Appearance thumbnail is indicative. On mobile results Google chooses its own image and may show a different one, or none. Pages with max-image-preview:none correctly show no thumbnail.

"Possible sources" lists a plugin or theme I'm not sure about​

Source identification is informational - it offers clues about what produced a piece of metadata (an SEO plugin, the theme, and so on), never a definitive attribution.